Privacy Policy

Effective Date: April 29, 2025

This Privacy Policy describes how AMELoan Services collects, uses, stores, shares, and protects your personal information in compliance with the Data Privacy Act of 2012 (RA 10173).

1. Personal Data We Collect

We collect the following categories of personal information:

  • Identity Data: Full name, gender, birthdate, nationality

  • Contact Information: Mobile number, email address, physical address

  • Government IDs: TIN, UMID, SSS, Driver’s License, etc.

  • Financial Information: Salary, income source, employment details, bank account details

  • Behavioral Data: Browsing history on our website/app, device information, and referral sources

  • Location Data: When using the app, location may be used to verify address or transaction safety

2. How We Use Your Information

We use your personal data to:

  • Assess creditworthiness and risk profile

  • Process loan applications and disburse funds

  • Send payment reminders, system notifications, and account updates

  • Detect, prevent, and investigate fraud or unlawful activity

  • Improve our platform, services, and customer support

  • Comply with legal obligations and requests from regulators

3. Data Sharing and Disclosure

We may share your information with:

  • Partner banks and financial institutions for co-lending or syndication

  • Credit reporting agencies like CIC or TransUnion

  • Collection agencies in case of default

  • IT service providers, under confidentiality obligations, who assist with data hosting, analytics, or communications

  • Government authorities, including the BSP, AMLC, or SEC, as required by law

4. Security and Retention

  • All data is encrypted in transit (SSL) and at rest (server encryption).

  • Only authorized employees and partners have access to sensitive data.

  • Data will be retained for at least 5 years, or longer as required by regulators or for legal purposes.

5. Your Rights Under RA 10173

You have the right to:

  • Be informed of how your data is used

  • Access your stored data

  • Correct or update inaccurate data

  • Object to processing (with legal exceptions)

  • Withdraw consent or request deletion of your data

Submit requests to: privacy@ameloan.com